About our free express satchel shipping at VCI's online skincare shop
The Victorian Cosmetic Institute's online skincare shop uses Australia Post Express Post Satchels for all orders. Free.
Our orders are very securely packed in special gift boxes.
This is an overnight service for many of our customers. Overnight delivery is guaranteed in the Express Post Delivery Network.
Express parcels do not require a signature and will be left at your door if no one is home. But you need to provide somewhere that is dry and out of direct sunlight.
Please consider using an address where there will be someone to receive the parcel. We can not be held responsible for parcels or their content once they have been handed to Australia Post, according to Australian law. This means we are not responsible for non-delivered packages, or packages damaged in the delivery process. However, we offer an insured mail option if you have concerns; this can be selected at checkout. This is Australia Post insurance, which covers loss or damage while being carried by Australia Post (but not after delivery).
We ship from Melbourne. Orders up to 3pm are guaranteed for dispatch that day,we usually dispatch on a Saturday as well.
Items marked as "Shipping soon" or "Shipping in 3 days" are items where we have a supplier order on the way to replenish our stock. Our suppliers are all Australian, so we get new stock quickly.
Stock is the same stock as used by our clinicians and in-house patients and orders are processed at our Templestowe clinic. For advice about our product range, please call us.
More about the Express Post Delivery Network is here, from Australia Post: