FAQ

Yes, we offer free shipping for all orders to anywhere is Australia. No minimum spend required. All orders are sent from our clinic located in Templestowe Lower, Victoria.

Yes, because we use the Australia Post network we can ship to PO Box addresses.

Orders placed before 2:30pm AEST will be dispatched the same day. We use the Australia Post Express Post network. If your post code is located within the Australia Post Express Post network you should receive it the next business day. 

When you checkout you will be provided two shipping options to choose from. You can either select free express shipping which is completely free or you can choose to include insurance for a very small charge. For peace of mind we recommend selecting insured postage.

An email with your tracking number will be sent as soon as your item is packaged ready to be sent. If you do not receive your tracking number, please let us know by emailing onlinestore@vci.com.au

We currently only ship to Australia. However if you're seeking a product that you cannot buy outside of Australia we will be happy to help. Email us at onlinestore@vci.com.au and provide your shipping address and requested products and we will organise a shipping quote for you.

We will refund or exchange products within 30 days of purchase, even if you simply change your mind. If you change your mind and would like to return your product please email onlinestore@vci.com.au We will request you return your product. For more information please read our refunds and returns page.

If you have accidentally ordered the wrong product email us at onlinestore@vci.com.au and we will gladly exchange it for you. Please ensure that the product is unused and unopened.

We have a team of highly qualified Skin Therapists available for you to use to receive personalised skin advice. Simply phone our Customer Care line on 1300 863 824 and our friendly customer service team will schedule a virtual consultation with one of our Skin Therapists.

We choose products that are effective in making positive changes to your skin. All of the products we provide online are personally selected by our Cosmetic Doctors, Cosmetic Nurses and Skin Therapists. These are products that we also use and sell within our Victorian clinics.